About Grand Elite Hotel Pekanbaru
Grand Elite Hotel Pekanbaru is a 4-star international business hotel with 145 guest rooms. It is located in the heart of Pekanbaru's China Town in “Komplek Riau Business Center”, well-known for its varios entertainment options. The hotel offers modern minimalist rooms for business travelers and is located just a 10-minute drive from Pekanbaru City Center.
Challenges
- Hardly any website bookings
- Manual management of room reservations
- Inconvenient Channel Manager
Grand Elite Hotel Pekanbaru faced several challenges in regards managing its room reservations. Employees handled bookings manually, which was time-consuming and inefficient.
The hotel also struggled to generate bookings from its website. There were very few bookings through the website, and most of their bookings came from other channels. This lack of direct bookings resulted in missed revenue opportunities and reliance on third-party platforms.
The hotel had been using another channel manager, but it was costly and did not satisfy its needs. Grand Elite Hotel was looking for a more affordable and user-friendly solution that could improve its operations and increase its revenue.
Previously, we very rarely got room bookings from the website. Before we found Exely, we managed all room reservations manually. We used channel managers before, but they didn't work well together. We wanted to get simpler tools at a suitable price.
Gunawan, Triantoro
E-Commerce Manager
Solution
- Exely Booking Engine + Exely Loyalty Program. The solution makes the booking process smoother and generates bookings, therefore, increasing direct sales. Exely Booking Engine is easy to use and appealing, so more guests book directly on the hotel's website instead of using other platforms. Exely Loyalty Program incentivizes repeat stays, tracks guest loyalty, and offers personalized rewards.
- Exely Channel Manager. The solution offers a single extranet for centralized management, synchronization of prices and availability across multiple channels. It also increases efficiency in the distribution process. This prevents overbooking and allows for customization. The solution helps the hotel to save time, reduce errors, and improve control over room reservations and revenue.
Arranging room reservations is now easier and simpler. Revenue has increased by more than 15%. Since we started using Exely Loyalty Program, website bookings have increased by around 10%.
Gunawan, Triantoro
E-Commerce Manager
Result
- Grand Elite Hotel Pekanbaru successfully grew its direct bookings by 10%, resulting in a revenue increase of more than 15% for the hotel.
- Automation via Exely Channel Manager has significantly reduced the workload for the hotel staff, saving valuable time.
Before
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Lack of website bookings -
Work overload
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Incompatible Channel Manager
After
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10% increase in direct bookings -
Automatic update of room prices and availability across all channels
-
Exely Channel Manager that is synced with other solutions
