Revenue opportunities
Identifies high-demand dates, booking trends,
and ways to attract high-value bookings.
Exely Customer Services:
Your Win is Our Priority
Build Successful Website Sales
with Customer Success
+38%
Booking Engine ADR
Get an expert who knows
your market and follows
your performance
Website conversion
Improves content, rates, and offers
to convert more visitors.
How Customer Success Grows
Direct Bookings
Georgia
Kokhta Bakuriani
46.5%
growth in direct
revenue
revenue
#1
on Google for the
hotel’s branded search
hotel’s branded search
Indonesia
The West Cove Hotel
5%→45%
website booking
share
share
9x
higher direct booking
contribution
contribution
Vietnam
La Passion Hanoi Hotel & Spa
100%
growth in direct
bookings
bookings
200%
growth in
website traffic
website traffic
Drive Website Traffic at a Higher ROI with Digital Marketing
Campaign Manager
manages campaigns for the best return on the marketing budget.
Search Optimization
brings lasting direct traffic without paying for every website visit.
AI Search Optimization
helps travelers discover your hotel in AI-generated recommendations.
Hotel Listings and Ratings
build referral traffic from travelers comparing accommodation options.
Paid Search
helps your website compete with OTAs at the top of search results.
Social Media Ads
target travelers interested in visiting your destination.
How Digital Marketing Improves
Returns on Ad Spend
x8
Average return
on ad spend
on ad spend
+36% to +215%
YoY direct booking
growth
growth
x23
Highest return
on ad spend
on ad spend
For hotels that use Exely Digital Marketing and actively provide room
availability and direct-booking offers.
Outsource Your Sales Strategy
to Exely Revenue Management
Exely revenue managers
grow hotel revenue by
Adjusting rates to demand, booking pace, and seasonality.
Managing availability and restrictions to balance occupancy and ADR.
Finding opportunities across online, corporate, group, and contracted sales.
Tailoring pricing to each channel’s costs and demand.
+20%
direct sales revenue
How Revenue Management
Grows Hotel Profits
“When we started, our goal was to build a more structured sales strategy and improve our commercial results. We reached our initial targets and then exceeded them. Now, in the second year of our partnership, total revenue continues to grow, while revenue from our official website has increased several times over.”
Arabic
Azerbaijani
Bulgarian
English
Filipino
Georgian
Hindi
Indonesian
Kazakh
Khmer
Kyrgyz
Malay
Nepali
Russian
Sinhala
Thai
Turkish
Ukrainian
Uzbek
Vietnamese
Solve Issues Faster
with Local-Language
Customer Support
- Proactive monitoring and outreach
- High customer satisfaction
- Assigned local support manager
99%
of requests answered
within 8 hours
within 8 hours
98%
of rated requests
received five stars
received five stars
93%
of emails answered
within 2 hours
within 2 hours
What Hotels Say About Exely
Customer Support
Verified reviews from Hotel Tech Report
Uzbekistan
“I would like to especially highlight the high level of work provided by the support team — they are truly attentive professionals who are always available, respond promptly to requests, and, when necessary, are ready to visit in person to provide on-site assistance. This level of involvement and responsibility inspires trust and creates a strong sense of reliable partnership.”
Read full review on HotelTechReport → Read full review →
Türkiye
“The support team resolves any issues we encounter quickly and efficiently. Whenever we face a problem, they respond promptly and manage the process with great care and professionalism. We sincerely appreciate their dedication and outstanding support. We would especially like to thank Mr. Aşkın for his attentiveness, professionalism, and solution-oriented approach.”
Read full review on HotelTechReport → Read full review →
Indonesia
“The system is very user-friendly and efficient in managing multiple booking channels in real-time. It helps reduce overbooking and ensure accurate inventory updates across all platforms. The support team is also very responsive and helpful whenever assistance is needed.”
Read full review on HotelTechReport → Read full review →
Armenia
“And one of the most important aspects, Exely has a great support team! You will never wait for hours for the solution of your issue. The technical team reacts very fast and effective. And not only. The team will help you to grow your sales as well.”
Read full review on HotelTechReport → Read full review →
Cambodia
Their proactive follow-up ensures that every issue is resolved and that I am maximizing the platform’s value. Exely seamlessly combines robust technology with exceptional human support, delivering measurable gains in productivity and peace of mind.
Read full review on HotelTechReport → Read full review →
Frequently Asked Questions
This depends on your plan. Your account manager can confirm which services — Customer Support, Customer Success, Revenue Management, and Digital Marketing — are included and which are available as add-ons.
Customer Success reviews your hotel’s website performance, identifies opportunities to grow direct bookings, and helps plan and implement improvements. Revenue Management focuses on pricing, availability, restrictions, and sales strategy across different channels and customer segments. The two teams coordinate their recommendations to improve your hotel’s results.
Digital Marketing is a separate service. Its specialists work alongside Customer Success and Revenue Management to keep marketing campaigns aligned with your hotel’s pricing, availability, and sales strategy.
You can find local support hours at exely.com/contacts/. Our team is available 24/7, and 93% of emails receive a response within two hours.
Yes. You can contact our support team in your local language and work with a dedicated local support manager.
Digital Marketing includes search and AI search optimization, hotel listings and ratings, paid search, and social media advertising. Exely specialists launch, manage, and optimize campaigns to attract more relevant traffic to your hotel website.
Customer Success is proactive. Your Customer Success Manager regularly reviews your hotel’s performance, identifies growth opportunities, and contacts you with recommendations. You do not need to request a review.