About Krokus Plaza
Krokus Plaza is a 3-star city hotel located near the center of Tashkent. The hotel has 65 rooms in seven categories. Krokus Plaza is one of the few hotels in Uzbekistan that was certified according to the implemented international standard and received the President’s subsidy “On expansion and improvement of tourism and hospitality.”
Challenges
- The hotel struggled to manage rooms and availability in several user accounts.
- Krokus Plaza Hotel could not evaluate the effectiveness of direct sales.
- The staff was overworked since they had to manage bookings manually.
Managing rooms in each extranet separately drove us crazy. We would sit up until 11 o'clock at night, and once we got a reservation, we immediately closed the availability in other extranets. We would register a reservation, and the reservation would be canceled after half an hour. We would cancel it and reopen the sale on all extranets. This was the turning point that made us get started with Channel Manager.
Rovenskaya Anastasia
General Manager of Krokus Plaza Hotel
Solution
- Exely Hotel Website Builder. Krokus Plaza Hotel created a new website in Exely Website Builder themselves by just uploading photos and entering descriptions into the user account. Exely provided the new website with the basic SEO settings, analytics tracker, domain name and website hosting. The hotel can manage the content on the website any time on Exely Extranet.
- Built-in Exely Booking Engine + Exely Advisor. With Exely Booking Engine, the hotel sells rooms and manages direct online sales automatically. Exely Advisor, free of charge for Booking Engine users, generates 8 types of reports on occupancy, direct sales ratio, demand, cancellations, and booking windows.
- Exely Channel Manager. Exely lets Krokus Plaza Hotel manage room availability with ease. Exely Channel Manager updates information on all connected sites and syncs availability and prices without involving the hotel’s staff.
Our goal was to increase the number of guests with simplicity and convenience for all. The product itself is very accessible and does not require any special skills. Once connected to it, there is no need to undergo any additional training to work with it. Also, Exely support team is very helpful, and it takes no time to create new rate plans and connect to new booking platforms.
Rovenskaya Anastasia
General Manager of Krokus Plaza Hotel
Result
Exely provided Krokus Plaza Hotel with a single Extranet that combines Booking Engine, Channel Manager and Hotel Website Builder all in one place. This means that the staff logs into just one user account to manage bookings, sync them across all points of sale, and manage the website’s content. Exely Solutions have reduced the workload of the hotel staff, giving them more time for other tasks. Thanks to automatic reports, It takes less time for the General Manager to assess the hotel’s sales performance. These reports help the management make better decisions to improve the hotel’s online presence.
Before
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Several extranets -
Overworked staff
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No transparency of the hotel website’s performance
After
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One single extranet -
Automated solutions
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Automatic reports on bookings
