How Tugsaw Resort Increased Revenue by 40% with Exely

About Tugsaw Resort

Tugsaw Resort is located in El Salvador City, the Philippines. The hotel offers 13 budget-friendly rooms. The hotel suits travelers seeking a quiet retreat surrounded by nature. 

Tugsaw Resort also offers its facilities for events such as parties, weddings, and other special occasions, providing a picturesque background for all celebrations.

Challenges

• Just 10 bookings a month

• Workload and non-automated booking management  

• Too many cancellations

Tugsaw Resort primarily received bookings through phone calls, Facebook messages, or simply via walk-ins. The resort missed out on more bookings because it was underrepresented online with no official website or OTA listings.

The Tugsaw Resort staff manually input all bookings into a file, increasing workload due to a lack of automation and low booking volume.

Solution

Direct Sales: 

Exely Hotel Website Builder. Tugsaw Resort created a professional website without the need for coding. The hotel saved time and money on development. Exely Hotel Website Builder offers a selection of template layouts, color palettes, and fonts to choose from. This ensures a visually appealing and functional design for the website. 

Exely Booking Engine. The solution provides a user-friendly platform for guests to book directly on the website. Purchase motivators and smart widgets trigger users to book directly. 

Tugsaw Resort can easily set up many rates with different cancellation terms in Exely Booking Engine. This solution collects cancellation fees automatically without the hotelier's involvement. With lower commission rates compared to OTAs, the hotel saves costs and boosts profit margins.

Exely Reputation Manager. The solution allowed Tugsaw Resort to take control of its online reputation by monitoring and managing guest reviews across various platforms. By showcasing guest feedback on the hotel's website, the resort can retain users and trigger them to book directly.

Online Distribution:

Exely Channel Manager. This solution allowed Tugsaw Resort to manage all OTAs in one extranet. The solution automated the distribution of prices and availability across various platforms. Exely Channel Manager enhanced the management of hotel sales and guaranteed real-time booking synchronization. 

Property Management:

Exely PMS. Exely provided Tugsaw Resort with the solution to manage its property operations, including reservations, room assignments, guest communication, and internal processes. Exely PMS enhances operational efficiency, streamlines daily tasks, and provides a seamless guest experience from booking to check-outs.

Result

By creating its own website and automating room distribution on OTAs with Channel Manager, Tugsaw Resort managed to reach a wider audience of travelers. With comprehensive rate plans & the cancellation terms function in Exely Extranet, the property was able to get rid of stress related to handling cancellations, cancellation fees and saw first hand how cancellation rates went down. 

• Overall sales have increased by 25%, while revenue has seen a substantial 40% improvement. 

• 48% of bookings have come directly from the website. 

• The ratio of bookings from online distribution channels increased by 43%. 

• Reduced booking cancellations.