There are three types of access rights for Exely PMS Front Desk: "Management", "Reception" and "Housekeeping", which differ in the number of available actions in Exely PMS Front Desk.
To expand or restrict access rights of existing users, send a request to your Customer Support manager or Exely Customer Support team from an email address of a user that has access to the Customer Portal. Make sure to specify the property ID, user login and the required access level in the request.
Management
The "Management" type of access rights provides access to all sections in Front Desk. It is assigned by default to users with the "Access to all solutions" access level.
Users with the “Management” type of access rights can:
View brief information on bookings.
View booking details.
Modify details of bookings that have not been checked out yet.
Create bookings for the upcoming periods of time.
Delete bookings made in distribution channels.
Change the cost of bookings that have been already checked out.
Create bookings for the past periods of time.
Cancel bookings that have already been checked in.
Cancel check-in and check-out for bookings for the past periods of time.
Reception
The "Reception" type of access rights is assigned by default to users with the "For administrator" access level.
It provides access to the following menu sections:
Front Desk.
Reports > General reports.
Notes and instructions.
Room inventory.
Housekeeping.
Guest profiles.
Companies.
Cash registers.
Financial accounting.
Users with this type of access rights can:
View brief information on bookings.
View booking details.
Modify details of bookings that have not been checked out yet.
Create bookings for the upcoming periods of time.
In the "Cash registers" section, open or close a shift, perform cash collection.
In the "Financial accounting" section, add income or expenses without viewing statistics; the user can only see their own transactions.
Users with the "Reception" type of access rights cannot:
Change the cost of bookings that have been already checked out.
Create bookings for the past periods of time.
Cancel bookings that have already been checked in.
Cancel check-in and check-out for bookings for the past periods of time.
Create or delete cashiers in the "Cash registers" section.
Housekeeping supervisor
A supervisor manages the work of housekeepers: assigns tasks, monitors cleaning quality, manages inventory, and coordinates with other departments of the property.
A user with the "For Supervisor" access level has access to the following sections:
Front Desk — view-only access without the ability to create and edit bookings.
Reception.
Reports: "Arrivals", "Departures", "Occupied rooms".
Tasks and notes.
Housekeeping — the supervisor can schedule cleanings or maintenance, assign housekeepers, see all cleanings, change the cleaning status, create and download a housekeeping plan.
Housekeeper
Housekeepers have the most limited type of access rights in Front Desk. Users with the "For housekeeper" access level have access to the following menu sections:
Reports: "Arrivals", "Departures", "Occupied rooms".
Housekeeping — housekeepers can see only tasks assigned to them.
The “Front Desk” section is not available.
