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Turn Guest Feedback into Better Service & Higher Review Scores

  • Analyze
  • Respond
  • Improve
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Hotel guest review example with highlighted positive and negative sentiments about location, cleanliness, hotel area and noise AI-generated hotel response example to guest review highlighting appreciation and addressing concerns Hotel guest review categories by sentiment chart showing positive, neutral and negative feedback for service, meals, location, and facilities Hotel overall rating of 9.1 out of 10 based on 9,636 reviews, with high scores for staff, room service, cleanliness, location, and value for money

Explore Your Guest Experience Toolkit

Reputation Manager

Manage reviews from 28 platforms in one inbox. Add review and rating widgets to your website, no IT help needed.

Reputation AI

Detects tone and key topics in every review. Generate professional responses in one click, in any language.

Analytics Dashboards

Visualize sentiments by room category, facility, and more based on guest feedback.

Management Wins: Understand What to Fix

AI review analysis dashboard from Exely showing hotel guest sentiment by review categories including service, staff, meals, location, design, and comfort Exely AI sentiment analysis dashboard showing monthly changes in hotel guest review sentiment by service, staff, and other categories Exely reviews dashboard displaying overall hotel rating, guest ratings breakdown, and category scores for cleanliness, comfort, staff, and value for money

Promotional Wins: Drive Direct Bookings

Exely Reputation Manager hotel rating dashboard showing overall rating, guest ratings, category scores, and a featured guest review with property photo Exely guest review management interface showing hotel guest review with response, highlighted tags for location, cleanliness, hotel area, and noise, and option to post on the website

Operational Wins: Save Time, Respond Better

Exely reviews dashboard showing guest ratings, review sources like Booking.com, Expedia, and TripAdvisor, review dates, status, and options to post reviews on the website Exely hotel review management dashboard displaying guest ratings, review dates, sources like Booking.com and Expedia, review status, and posting options Exely guest review management panel showing a translated hotel guest review with tags for location, cleanliness, hotel area, and noise, and an option to generate a response Exely review management interface displaying a hotel guest review from Booking.com, response form, and option to post the reply on the review website and hotel widget Exely review management platform showing hotel guest review with sentiment highlights for location, cleanliness, hotel area, and noise, and option to generate a response Exely review management dashboard displaying hotel guest review with sentiment tags and an option to generate an automated response for posting on the website
Management Wins

Management Wins: Understand What to Fix

AI review analysis dashboard from Exely showing hotel guest sentiment by review categories including service, staff, meals, location, design, and comfort Exely AI sentiment analysis dashboard showing monthly changes in hotel guest review sentiment by service, staff, and other categories Exely reviews dashboard displaying overall hotel rating, guest ratings breakdown, and category scores for cleanliness, comfort, staff, and value for money
Promotional Wins

Promotional Wins: Drive Direct Bookings

Exely Reputation Manager hotel rating dashboard showing overall rating, guest ratings, category scores, and a featured guest review with property photo Exely guest review management interface showing hotel guest review with response, highlighted tags for location, cleanliness, hotel area, and noise, and option to post on the website
Operational Wins

Operational Wins: Save Time, Respond Better

Exely reviews dashboard showing guest ratings, review sources like Booking.com, Expedia, and TripAdvisor, review dates, status, and options to post reviews on the website Exely hotel review management dashboard displaying guest ratings, review dates, sources like Booking.com and Expedia, review status, and posting options Exely guest review management panel showing a translated hotel guest review with tags for location, cleanliness, hotel area, and noise, and an option to generate a response Exely review management interface displaying a hotel guest review from Booking.com, response form, and option to post the reply on the review website and hotel widget Exely review management platform showing hotel guest review with sentiment highlights for location, cleanliness, hotel area, and noise, and option to generate a response Exely review management dashboard displaying hotel guest review with sentiment tags and an option to generate an automated response for posting on the website

Act on Insights to Grow Business

Boost website bookings by retaining them with up-to-date reviews and ratings
Invest in the right upgrades with guest-backed evidence
Highlight top-rated features in your marketing
Save hours weekly on review management

See How Other Hotels Benefit

  • In April, guests left mostly negative comments about meals. The team noticed the issue in the dashboard and made improvements. Within two months, sentiment shifted to 100% positive. 
    Tufenkian Avan Dzoraget Hotel, Armenia 
  • The property has a 9.4 rating on all the popular OTAs. To retain website users looking for social proof and encourage them to book directly, The Backwaters Lodge integrated a Reputation Manager widget on its website.
    The Backwaters Lodge, Sri Lanka
  • The team at Boutique Hotel Seven Days uses Reputation AI to track guest sentiment by category, time, and source. By identifying what guests dislike most and in what order, they can prioritize improvements that directly impact 
the review score.
    Boutique Hotel Seven Days, Czechia

Put Your Guest Reviews to Work