Exely Customer Services: Your Win is Our Priority

Top Customer Support Metrics: Speed and Satisfaction

99% of requests are responded to within 8 hours
Customer Satisfaction Index (CSI): 98% of requests got a 5-star score
93% of emails are answered within 2 hours

What Customers Say About Exely Support Team

Customer support reviews. Customer support reviews.

How Exely Customer Success Works

1. Monitor market conditions and specific hotel’s performance

2. Identify areas for improvement

3. Create tailored strategies to boost online sales

4. Arrange for a face-to-face meeting to draw up an implementation plan with the hotelier

5. Discuss results and insights with the hotelier

Customer Success Work Effect on Hotel Metrics

Hotel conference hall.
Malaysia

Seri Pacific Hotel Kuala Lumpur

Result

  • Room nights increased by 189% just in a month during the high season.
  • Room nights increased by 73% in Q2 compared to Q1.
Hotel with swimming pool.
Cambodia

Shintana Saya La Maison

Result

  • Room nights increased by 42% year-over-year.
  • Hotel revenue from direct sales increased by 40% year-over-year.
Read more success stories

Direct Room Night Growth Driven by Customer Success Managers

  • Vietnam x6
  • Cambodia x10
  • Sri Lanka x13

What Customers Say About Exely Services

  • From ARZO Hotels & Resort

    ARZO Hotels & Resort photo.

    The Philippines | 42 rooms

    After getting started with Exely Channel Manager, we have seen an increase in bookings from booking platforms. Managing all channels in one Extranet is very convenient. It's easier to connect to channels, adjust availability, and allocate more inventory for direct sales. Additionally, having customer support readily available and easy to reach gives us confidence in managing our Extranet effectively.
  • From Amagi

    Amagi photo.

    Sri Lanka | 68 rooms

    The flexibility and support of the team has motivated us to collaborate with Exely. We will be recommending Exely to more hotel partners simply because of the excellent local customer support and user-friendly interface. Once again, most importantly, the team.
  • From Georgia Palace Hotel

    Georgia Palace Hotel photo.

    Georgia | 157 rooms

    The first thing that made us consider the product was easy access to the customer support team. It was our pain when we contacted our previous provider. If we need something, we contact support and every time Exely has any new feature or update, the account manager provides us with the information and helps us implement all these updates.
  • From Krokus Plaza General

    Krokus Plaza General photo.

    Uzbekistan | 65 rooms

    Our goal was to increase the number of guests with simplicity and convenience for all. The product itself is very accessible and does not require any special skills. Once connected to it, there is no need to undergo any additional training to work with it. Also, Exely support team is very helpful, and it takes no time to create new rate plans and connect to new booking platforms.
  • From Aditya Resort

    Aditya Resort photo.

    Sri Lanka | 12 suites & 4 villas

    With Exely we were well-impressed from the beginning. Most importantly, the service factor and what they promised were delivered to our satisfaction. What made us choose Exely are the advanced training in technology, useful training materials locally and internationally, payment terms and most importantly their customer service.
  • From Hotel National

    Hotel National photo.

    Armenia | 75 rooms

    We found out about Exely from other hotels. We were satisfied with both the reviews and the cost. We started working with Exely, and we liked it. Exely's service is excellent; the support is quick to respond and helpful in everything.

Top Digital Marketing Services for Hotels

You take just one step Emoji arrow down.
Hotel
  • Сover the ad budget
We do everything for you Emoji arrow down.
Exely Team
  • Launch and manage the campaign from start to finish
  • Optimize your website for SEO

One SEO Strategy Immediate Impact

Our SEO Manager has a toolkit of powerful tactics, each capable of delivering a swift, measurable boost in conversions. Below are a few real-world wins — each achieved by implementing just one targeted strategy at a time.

  • 10x More Conversions Grand Kesambi, Indonesia
  • 5x More Conversions My Son Boutique Hotel, Vietnam
  • 3x More Conversions Seminyak Paradiso, Indonesia

100% Increase in Direct Bookings due to Digital Marketing Service

La Passion Hanoi Hotel & Spa, Vietnam La Passion Hanoi Hotel & Spa, Vietnam Hotel Hall.

Goals

  • Pseudo radio button Boost direct bookings
  • Pseudo radio button Double the traffic on the website
  • Pseudo radio button Increase revenue during the low season

Results

  • Pseudo checkbox button Direct bookings increased by 100% (x2)
  • Pseudo checkbox button Website traffic grew by 200% (x3)
  • Pseudo checkbox button Revenue from direct bookings grew by 102% (x2)
Learn how

Gain Success with Exely’s Expert Support and Guidance

Whether you have a question, need guidance, or seek strategic advice, our team is here for you.