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Agents, companies and points of sale — Detailed report
Knowledge base

Agents, companies and points of sale — Detailed report

Last update: Oct 16, 2025

The report provides data on bookings received from each agent, customer, or point of sale and includes a detailed analysis of these bookings. Bookings are grouped by source: website, sales channels, and Front Desk.

Pay attention. The information in the report is updated once a day at 10:00 AM local property time.

Companies are divided into:

  • Agent company assists in finding guests (e.g., OTAs, sales platforms).

  • Customer company receives services directly from the property.

Report features

  • The report includes bookings with check-in dates within the selected period. The check-out date may fall outside this period.

  • If a booking includes multiple rooms, each room is displayed separately.

How to generate the report

1. Select the period for which you want to retrieve data using the calendar at the top of the page.

2. The report includes two filters: "Booking status" and "Grouping".

The "Booking status" filter helps distinguish active bookings from cancelled ones.

The "Grouping" filter allows separating data by agent company and customer company.

3. Click the "Run a report" button.

The table will display the following key parameters:

  • Arrival — the check-in date for a booking. The booking might not be checked-in in Front Desk yet.

  • Departure — the check-out date for a booking. The booking might not be check-out in Front Desk yet.

  • Booking number — the booking number.

  • Status — the booking status.

  • Client — the name of the first guest.

  • Nights — the number of nights.

  • Guests — the number of guests (by accommodations).

  • Average Daily Rate (ADR) — the average price per night. It is calculated by dividing the revenue from room sales (including discounts and indirect taxes, excluding additional services included in the price) by the number of sold room nights for the reporting period. ADR = room revenue / room nights sold.

  • Revenue from booking — the total amount of revenue for a booking.

You can download the final report by clicking “Export to XLS.”

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