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Manager report

The “Manager report” displays the information on the main hotel performance metrics. The report is updated once per day at 5 am.

The report displays the statistics on compared to the past periods of time.


How to use the Manager report

For example, you need to analyze the hotel’s performance in November 2023 and compare it to the performance in October 2023. To generate a report like this, do the following:

1. For the “Review period”, select the period from November 1 to November 30, 2023.

2. For the “Period of comparison”, select the period from October 1 to October 31, 2023.

3. Then, click the “Apply filter” button.


There will open a report with metrics for both November and October.

Based on this report, you might draw the following conclusions:

  • If there was a special offer that had raising the occupancy for its purpose, it succeeded, as the occupancy has increased if compared to the previous month.

  • The Average Daily Rate (ADR) has gone down.

  • If in November the hotel decreased its cancellation fee, this affected the cancellation rate — it has gone up.

  • The amount of total payments and charges for stay have gone down even though the occupancy has increased.

Download the report by clicking on the “Export to XLS”.


What metrics are there

The “Rooms” section

  • Days in the period — the number of days in the selected periods of time.

  • Room nights available — the number of rooms at the hotel on each day of the selected period by deducting rooms under repair. It is calculated using the formula: Number of rooms — Number of rooms under repair * Number of days in the period.

  • Room nights sold — the number of room nights that were booked during the selected period of time; it comprises every night of stay for every booking.

  • Total rooms available — the number of rooms that were vacant during the selected period of time.

  • Out of order (OOO) — the number of room nights that were under repair during the selected period.


The “Guests” section

  • Guests — the number of adults and kids (based on the accommodation types). This one only calculates the person-nights. For example, if there are two guests in a booking, and they are staying for two nights, there are four person-nights.

  • Adults — the number of adults that are staying within the selected dates. For example, if there are two guests in a booking, and they are staying for two nights, there are four person-nights.


The “Occupancy” section

  • Total % of room occupancy — the hotel’s occupancy metric. It is the ratio of the room nights sold and the total room nights in the hotel. It is calculated using the formula: Room nights sold/ Total room nights in the hotel.

  • Occupancy % without OOO — the ratio of the room nights sold and the difference between the total room nights in the hotel and the number of room nights under repair. It is calculated using the formula: Room nights sold/ (Total room nights in the hotel — Repair).

  • Max occupancy by days — the maximum daily occupancy for the selected period. It is calculated using the formula: Number of the occupied rooms/ total number of rooms for each day.

  • Min occupancy by days — the minimum daily occupancy for the selected period. It is calculated using the formula: Number of the occupied rooms/ total number of rooms for each day.


The “Check-ins/check-outs” section

  • Rooms checked-in — the number of rooms that checked in within the selected period.

  • Rooms checked-out — the number of rooms that checked out within the selected period.

  • Guests checked-in — the number of guests that checked in within the selected period.

  • Guests checked-out — the number of guests that checked out within the selected period.

  • Rooms booked at front desk — the number of rooms booked at the reception desk within the selected period.

  • Cancellations within a period — the number of cancellations of bookings scheduled within the selected period.

  • Cancellations for the period — the number of cancellations made within the selected period (it does not matter when the actual stays were supposed to be).

  • No-shows — the number of no-shows for each day of the period. This metric consists of the bookings that were not checked in on the day of the supposed arrival. These are the bookings marked as “no-shows” after they are canceled in the Front desk. Bookings are not considered no-shows if there is another reason for the booking cancellation in the system.


The “Revenue” section

  • Total Revenue — the revenue for the extra services and booked accommodations. The metric is calculated daily. For example, if a guest stays at the hotel from November 1 to November 10, and the selected period is from November 1 to November 5, then, the revenue for the days between November 6 to November 10 will not be included into the metric.

  • On the group — the revenue for the extra services. There is a sum breakdown based on the groups of services.

  • Room revenue — the accommodation charges that does not comprise the extra service fees, but includes the charges for the early check-ins and late check-outs.

  • Fines — the fines for the no-show if the booking was made through the Booking Engine and guests’ deposits marked as fines.

  • ADR — the average daily rate for the selected period. It is calculated using the formula: Charges for stay/ Room nights sold.


The “Payments” section

  • Total payments — the amount of money taken as payments within the selected period. There is a sum breakdown based on the payment methods.


The “Refunds” section

  • Total refunds — the amount of money returned to the guests within the selected period. There is a sum breakdown based on the payment methods.


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