If the arrival date of the booking has come, but the guest did not arrive to the hotel, cancel the booking in Exely extranet.
To cancel the booking:
1. Go to the "Reports" > "Bookings" section.
2. Find the booking, click "Action" button on the right and select "Cancel booking":
3. Click "Continue" to confirm the cancellation.
4. In the list of cancellation reasons, select "No-show" and click the "Cancel booking" button:
After the cancellation is processed, a cancellation confirmation email will be sent to the guest.
Note: If the guest did not arrive and the check-out date indicated in the booking has already arrived, the booking should be excluded from the report in Exely extranet > "Accounting" > "Booking reconciliation". More details on this are available in the article: How to reconcile reservations from the website.
