Knowledge Base

Exely Payment Links helps to generate payment links for various services available at your property.

Orders can be found in the Exely extranet in the “Payment Links” > “Orders” section.

The top of the page displays statistics on orders and returns for the current month. The section includes three statuses:

• “Payment pending” — all orders pending payment.

• “Paid” — all paid and completed orders, excluding the amount of refunds for the current month.

• “Cancelled” — all canceled orders for the selected time period.

Details on how to create an order are available in the instruction “How to create an order in Exely Payment Links”.

How to find an order

You can find the required order using search field or filters.

Search field

To search for an order, enter the order number, guest’s full name or phone number in the search field located in the top right corner of the page.

Filters

You can filter orders by:

• order status;
• creation date;
• payment due date;
• payment date;
• payment method;
• installment payment.

How to set the order list display

The order list is displayed depending on the selected columns. To remove or add a column from the order table, click the "View" button in the top right corner of the table.

Select the required columns and click “Save”.

To download the order list, click “Export to XLS”.

Actions with orders depending on their status

The order status is highlighted in different colors depending on payment:

• “Pending payment”;
• “Paid”;
• “Canceled”;
• “Completed”.

To perform actions on the order, click "Action". Depending on the status of the order, different actions are available:

“Pending payment”

“Paid”

“Cancelled”

“Completed”