Properties using Fidelio or Opera Property Management Systems and the external TNG loyalty program can set up the integration with TNG in the Exely extranet. This allows regular guests to enjoy discounts using their loyalty cards or redeem points when making bookings on the website. The integration setup with TNG from the Exely side is free of charge.
What is the TNG loyalty program
The TNG loyalty program is a system of rewarding guests for staying at a property and services they used. TNG supports two types of loyalty programs simultaneously: discount-based and points-based. In the discount-based program, guests receive a loyalty card with a discount percentage that increases, when reaching a specific amount spent. In the points-based program, guests accumulate points that can be used to partially pay for their stay or services.
To set up TNG integration with Exely, select one type of the loyalty program: discount-based or points-based.
How to activate TNG loyalty program
To launch the loyalty management program, follow these five steps:
1. Set the connection parameters.
2. Select the type of accumulation and loyalty cards.
3. Create loyalty levels.
4. Import data.
5. Activate the loyalty program.
1. In the Exely extranet, go to “Guest management” > “Loyalty program”. There, click "Connect" for the TNG loyalty program.
A loyalty program connection wizard will be opened.
2. Fill in the following field provided by the TNG customer support:
Login
Password
Staff API Key
TNG login URL
B2B Key.
In the “Description of the Loyalty program” section, enter the link to a page where information about your loyalty program is published. Guests will see this link in their guest account at your website
3. Select the type of earnings and the type of loyalty card that will be passed from TNG to Exely.
TNG supports multiple types of loyalty cards, each with its own accumulation conditions. Select one type of card.
4. Create loyalty levels. For each guest level, specify the name of the level in Exely and map it to the corresponding loyalty level pulled from TNG.
If you selected “Points” for the “Earnings” setting on the second step
Specify the percentage of the booking cost that can be paid with points.
Pay attention. Guests can only redeem points in Exely Booking Engine when paying online with a bank card.
If you selected “Discount” for the “Earnings” setting on the second step
Specify the discount percentage for each level, so that loyalty program discounts are created in the Exely extranet.
Depending on the loyalty levels settings, discounts will be automatically created in the “Room management” > “Discounts” section. When registering in the booking engine on the website, guests will be able to get a discount that corresponds to their level in the loyalty program.
5. On the fourth step, import the list of loyalty cards created in the TNG system if applicable, or skip this step.
6. On the fifth step, API Key and URL are generated. These details should be added to the TNG settings to update existing loyalty cards and receive new ones from TNG.
Activate the loyalty program.
After saving the settings, the loyalty program connection status will change to "Activated".
7. Click "Done" — you have activated the Integration with TNG loyalty program in the Exely extranet.
How to set different points redemption rates for loyalty levels
If you have the TNG loyalty program integrated with Exely, you can set different points redemption rates for loyalty levels. For this:
1. Go to “Guest management” > “Loyalty program” and click “Edit” for the TNG loyalty program.
2. On the loyalty program setting page, switch to the “Points redemption” tab. In the “Points redemption” section, select “Different for all loyalty levels” and specify the percentage for all loyalty levels.
How to enable automatic guest sign-up for the property loyalty program
Guests can sign up for the property loyalty program on their own, if integration with TNG is set up.
To enable automatic guest sign-up, tick the "Automatically send data to TNG when guest signs up to the Exely Loyalty Program guest account" check-box in the settings for TNG loyalty program in the Exely extranet. Then, save the changes.
For details, refer to the article “Automatic guest sign-up for property loyalty program with set up integration with TNG”.
How guests can redeem points
To redeem points, guests need to log in/sign up to the guest account in Exely Booking Engine, if there is no external guest account on the property website. TNG searches for the loyalty card based on the guest's email. On the final step of the booking process, the guest can redeem points.
How to pass information on partial payment of a booking with points to Opera or Fidelio PMS
1. In the Exely extranet, go to the “PMS integration” > “PMS inventory” and click “Transaction codes for loyalty” (for Opera) or “Payment codes for loyalty program”.
Add the code for redeeming points for the loyalty program. The code should be provided by the HRS support team.
2. Go to “PMS integration” > “Booking delivery” > the “Booking parameters” tab and click “Loyalty transaction codes”.
3. In the "Settings for bookings from Exely Booking Engine" section, click “Main rule” and enter the code which you added in “PMS inventory” > “Transaction codes for loyalty” on the first step.
After that, points information will be displayed in the booking details in Opera or Fidelio PMS.
