Properties using Fidelio or Opera Property Management Systems and the external TNG loyalty program can set up the integration with TNG in the Exely extranet. This allows regular guests to enjoy discounts using their loyalty cards or redeem points when making bookings on the website. The integration setup with TNG from the Exely side is free of charge.

• What is the TNG loyalty program

• How to activate TNG loyalty program

• If you selected “Points” for the “Earnings” setting on the second step

• If you selected “Discount” for the “Earnings” setting on the second step

• How to edit the loyalty program

• How to set different points redemption rates for loyalty levels

• How to enable automatic guest sign-up for loyalty program

• How guests can redeem points

• How to pass information on partial payment of a booking with points to Opera or Fidelio PMS

What is the TNG loyalty program

The TNG loyalty program is a system of rewarding guests for staying at a property and services they used.

TNG supports two types of loyalty programs simultaneously: discount-based and points-based.

In the discount-based program, guests receive a loyalty card with a discount percentage that increases, when reaching a specific amount spent

In the points-based program, guests accumulate points that can be used to partially pay for their stay or services.

To set up TNG integration with Exely, select one type of the loyalty program: discount-based or points-based.

How to activate TNG loyalty program

To launch the loyalty management program, follow these five steps:

1. Set the connection parameters.

2. Select the type of accumulation and loyalty cards.

3. Create loyalty levels.

4. Import data.

5. Activate the loyalty program.

1. In the Exely extranet, go to “Guest management” > “Loyalty program”. There, click "Connect" for the TNG loyalty program.

A loyalty program connection wizard will be opened.

2. Fill in the following field provided by the TNG customer support:

• Login

• Password

• Staff API Key

• TNG login URL

• B2B Key.

In the “Description of the Loyalty program” section, enter the link to the loyalty program description at your property’s website. Guests will see this link in their guest account at your website.

3. Select the type of earnings that will be passed from TNG to Exely.

If you selected “Points” for the “Earnings” setting on the second step

Create loyalty levels, specify:

• Loyalty card type.

TNG supports multiple types of loyalty cards, each with its own accumulation conditions. Select one type of card.

• Calculation method: percentage of the booking cost or points per night.

• Points redemption rate — percentage of the booking cost that can be paid with points.

Pay attention. Payment by points is available in Exely Booking Engine for guaranteed and non-guaranteed payment methods. Payment by points does not apply to deferred payment methods (deferred payment by bank card, deferred payment by bank transfer for legal entities and individuals), and bank transfer for legal entities and individuals.

• Guest earns: nights or money.

Create loyalty levels. When setting up a loyalty, specify the name of the level in Exely and match it with the loyalty level uploaded from TNG. The fields “Back in points” and “When a guest earns” (earnings threshold) are not obligatory, as they are only displayed in the guest account and are not passed from TNG to Exely.

Pay attention. When setting up loyalty levels, if you started filling in the fields for one level, fill in the fields for the remaining levels, otherwise the settings will not be saved.

If you selected “Discount” for the “Earnings” setting on the second step

Select:

• Loyalty card type,

• Guest earns: nights or money.

Create loyalty levels. When setting up a loyalty, specify the name of the level in Exely and match it with the loyalty level uploaded from TNG.

Specify the discount percentage that guests will receive at a certain loyalty level.

The field “When a guest earns” (earnings threshold) is not obligatory, as it is only displayed in the guest account and is not passed from TNG to Exely.

Pay attention. If you have set up automatic guest sign-up for TNG loyalty program, enter 0 in the “When a guest earns” field to allow your guests to immediately access the loyalty program benefits upon receiving the card.

If required, set closed rate plans for loyalty program participants.

Tick the “Set the closed rate plans based on the loyalty level” check-box.

Pay attention. When this option is enabled, you can specify in the “General settings” tab for a rate plan the loyalty levels for which the rate plan should be available. Loyalty program members of the selected levels will be able to book stays at this rate plan on your website.

To learn more on how to set closed rate plans, refer to the article “Closed rate plans for members of Exely Loyalty Program”.

4. On the fourth step, import the list of loyalty cards created in the TNG system if applicable, or skip this step.

5. On the fifth step, API Key and URL are generated. These details should be added to the TNG settings to update existing loyalty cards and receive new ones from TNG.

Click “Activate Loyalty program”. The loyalty program connection status will change to "Activated".

6. Click "Done" — you have activated the Integration with TNG loyalty program in the Exely extranet.

How to edit the loyalty program

If after activation of your loyalty program, you need to adjust the settings, for example, specify the earnings threshold for a guest to move to the next level, go to the “Guest management” > “Loyalty program” section and click the “Edit” button.

For TNG “Points”, you can make changes in the following tabs:

• Settings,

• Loyalty levels,

• Points redemption,

• Import.

For TNG “Discounts”, you can make changes in the following tabs:

• Settings,

• Loyalty levels,

• Import.

How to set different points redemption rates for loyalty levels

If you have the TNG loyalty program integrated with Exely, you can set different points redemption rates for loyalty levels. For this:

1. Go to “Guest management” > “Loyalty program” and click “Edit” for the TNG loyalty program.

2. On the loyalty program setting page, switch to the “Points redemption” tab. In the “Points redemption” section, select “Different for all loyalty levels” and specify the percentage for all loyalty levels.

How to enable automatic guest sign-up for the property loyalty program

Guests can sign up for the property loyalty program on their own, if integration with TNG is set up.

To enable automatic guest sign-up, tick the "Automatically send data to TNG when guest signs up to the Exely Loyalty Program guest account" check-box in the settings for TNG loyalty program in the Exely extranet. Then, save the changes.

For details, refer to the article “Automatic guest sign-up for property loyalty program with set up integration with TNG”.

How guests can redeem points

To redeem points, guests need to log in/sign up to the guest account in Exely Booking Engine, if there is no external guest account on the property website. TNG searches for the loyalty card based on the guest's email. On the final step of the booking process, the guest can redeem points.

How to pass information on partial payment of a booking with points to Opera or Fidelio PMS

1. In the Exely extranet, go to the “PMS integration” > “PMS inventory” and click “Transaction codes for loyalty” (for Opera) or “Payment codes for loyalty program”.

Add the code for redeeming points for the loyalty program. The code should be provided by the HRS support team.

2. Go to “PMS integration” > “Booking delivery” > the “Booking parameters” tab and click “Loyalty transaction codes”.

3. In the "Settings for bookings from Exely Booking Engine" section, click “Main rule” and enter the code which you added in “PMS inventory” > “Transaction codes for loyalty” on the first step.

After that, points information will be displayed in the booking details in Opera or Fidelio PMS.