Now, properties from Uzbekistan and Malaysia can receive payments for bookings from Booking.com directly in the Exely extranet.

PayConnect functionality allows properties to automate the process of receiving payments for bookings made through online distribution channels (OTAs) with "Bank card guarantee" payment method. It lowers the chance of booking cancellations and helps manage the risks of cancellations and no-shows more effectively.

PayConnect works only with bookings from Booking.com and allows you to:

• Automatically receive payments for bookings guaranteed by a bank card before check-in, reducing the risk of cancellations.

• Easily set and modify auto-charge rules.

• Quickly react to payment errors.

Requirements for Using PayConnect

To use PayConnect, a property must have:

• an active subscription to Exely Channel Manager;

• an active subscription to Exely Payment Links;

• an active subscription to Exely Payment Hub;

• a contract with the Payme payment system.

How to connect and set up PayConnect

To connect PayConnect, contact your Customer Support manager or Exely Customer Support team.

After PayConnect is connected, a new section “Payment methods for distribution channels with PayConnect” will appear in “Property settings” > “Payment methods”.

How to set payment charge for the “Bank card guarantee” payment method

1. In the “Payment methods for distribution channels with PayConnect” section, click the “Bank card guarantee (PayConnect)” link, to make payment charge settings.

2. On the payment method settings page, select how payments will be charged:

• 100% when booking — the full amount is charged immediately when booking.

• 100% a few days before arrival — the amount is charged on a specific day before arrival. Please specify the required number of days in the “Days before arrival” field (“3 days” is selected by default).

• In two parts: when booking and a few days before arrival — a part of the amount is charged when booking, and the rest is charged a few days before arrival. Specify the amount to be charged when booking (50% is selected by default) and the number of days before arrival when the remaining amount will be charged.

Pay attention:

• If you have selected to pay 100% of the amount a few days before arrival or in two parts, the payments will be charged on the specified date before arrival at 08:00 local time of the property.

• If you have selected to pay in two parts and the booking date is later than the date of the second payment, 100% of the payment will be charged immediately.

2. Select a rounding rule.

It is recommended to choose rounding down to the nearest whole number to minimise currency conversion differences and reduce the number of returns. If there is no suitable rounding rule, create one according to the instructions: “Rounding rules in rate plans”.

3. Click “Save” at the top of the page.

Pay attention. Ensure that the payment charge settings in the Exely extranet comply with the payment terms in the channel.

Payment charge features

• All changes to payment charge settings apply only to new bookings created after the changes are saved. Bookings received from the channel before the changes will be processed according to the settings that were in effect at the time they were received from the channel.

• If a booking is modified, its cost for charging is automatically recalculated. The payment charge settings that were in effect at the time the booking was received from the channel will be applied.

PayConnect bookings for review

If a guest has provided invalid or unsupported card details, or there are insufficient funds on the card to cover the payment, the automatic payment will not be processed until the guest updates their card details.

Bookings for which payment has not been processed are displayed in a report in the “Reports” > “PayConnect bookings for review” section.

To see error details, hover over a yellow triangle to the left of the error.

We recommend regularly checking the report to monitor payment charges and, if there are bookings for which the charge was unsuccessful, promptly requesting new card details from guests.

How to request new card details

If a payment error indicates that the charge failed because the guest provided invalid or unsupported card details, or the card has insufficient funds, you can request new card details.

1. In the “PayConnect bookings for review” report, click “Go to booking”.

2. The “Reports” > “Bookings” page will be opened with the filtered booking. Click “Action” > “Report changes to the channel” to the right of the booking.

3. In the “Invalid bank card” section, click the “Report” button.

How to make a refund

If a payment has been processed for a booking, but later the booking was modified and the new amount is less than the paid amount, or the booking was canceled after the prepayment was received, you need to issue a refund manually. For such bookings in the report, the message “Refund must be issued” is displayed in the “Charge error” column.

To make a refund,

1. Click the “Go to booking” button.

2. The “Reports” > “Bookings” page will be opened with the filtered booking. Click the “Refund” button.

3. The “Payment links” > “Orders” page will be opened with a filtered order for the booking. Click the order number.

4. An order details page will be opened. Click the required button to process the refund.

5. A refund window will be opened. Specify the refund amount and click the “Confirm” button.

How to make manual payments

Payments for bookings are charged automatically according to the payment charge settings.

If you need to make a payment manually, go to “Reports” > “Bookings”. Find the required booking and click the “Charge payment” button.

In the opened window, you will see information about the cost of the booking and the prepayment amount. In the “Amount” field, enter the amount to be charged and click the “Charge payment” button.

If the booking currency does not match the property currency, the booking cost will be recalculated.