About
Glory Resort is a luxury tourism complex located in the foothills of the Terelj mountain range, within Gorkhi-Terelj National Park and about an hour from Ulaanbaatar, Mongolia.
The property offers 56 contemporary hotel rooms and 42 modern Hunnu-style Mongolian yurts, giving guests a choice between classic hotel accommodation and a stay inspired by local heritage. On-site facilities include restaurants, a coffee shop, tennis courts, basketball, billiards, table tennis, karaoke rooms, and heated indoor parking.
Challenges
- Manual OTA updates that increased workload and booking errors
- High OTA commission costs limiting booking profitability
- Landing-page website with no direct booking function
Glory Resort opened three years ago. Its initial setup included Horeca Soft PMS and a website that worked mainly as a landing page, with photos and general resort information. Guests could learn about the property online, but they could not book rooms directly through the website.
For online distribution, the resort relied on OTAs, while rates, availability, and booking details had to be updated manually across third-party platforms. This made daily distribution management time-consuming and increased the risk of missed bookings, overbookings, and incorrect reservation records in the PMS. With OTA commissions reaching 12–15%, the resort wanted to reduce acquisition costs and build a stronger direct sales channel.
Before Exely, we had to manage online platforms manually, and sometimes bookings were missed or not recorded correctly in the PMS. This created misunderstandings with guests and affected our reviews.
Mr Ankhaa
Marketing Manager at Glory Resort
Solution
PMS Integration. Exely was integrated with Horeca Soft, the PMS Glory Resort was already using. This allowed the resort to keep its existing property management setup while automating a significant part of booking and availability management. Instead of updating information manually across systems, the team gained a more connected workflow for managing reservations and online sales.
Hotel Website Builder & Booking Engine. The resort created a new website with Exely Hotel Website Builder without involving developers or web designers. Unlike the previous website, which only showed photos and general information, the new website works as a direct booking channel. With the built-in Booking Engine, guests can compare rooms, rates, and extra services, then confirm a reservation online without contacting the resort manually.
It is very easy to communicate with the Exely team. We have a group chat for our resort, so when we have a question or an issue, we can send a message and get support.
Mr Ankhaa
Marketing Manager at Glory Resort
Result
Within the first two months of working with Exely, Glory Resort started receiving direct reservations through its website and generated more than $10,000 in website sales. For the resort, this was an immediate result that confirmed the value of investing in direct sales and choosing Exely as a technology partner.
Building on these first results, Glory Resort is now moving from the template-based Exely Website Builder to Exely Hotel Website Development. This will allow the resort to create a more customized website structure with additional menu sections for its specific needs, including stronger presentation of facilities, services, and direct booking offers.
Before
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Website worked as a landing page with resort information and photos -
No direct website sales channel to reduce OTA dependence
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Booking and availability updates required manual work across platforms
After
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Website became a direct booking channel with room, rate, and service selection -
Website generated more than $10,000 in sales within the first two months
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PMS integration automated a significant part of booking and availability management
