About Amagi Aria
Amagi Aria in Negombo is a 4-star hotel with 68 guest rooms. It offers comfortable accommodation, modern services, and delicious dining options at the Moyã seafood restaurant and the Catamaran Restaurant. The hotel is located 10 minutes from the international airport and Negombo city.
Challenges
- Too much time on e-commerce and reputation management
- Less than 10 resident bookings per month
- Lack of communication with the previous service providers
Amagi Aria was overwhelmed with a heavy workload in regards to managing their online sales and reputation. This resulted in increased stress and reduced efficiency amongst the team. The hotel struggled with low resident bookings, receiving less than 10 per month. This affected revenue and growth potential for the business.
Amagi Aria faced difficulties with their previous service providers. This made it challenging for the hotel to effectively manage their operations and provide a seamless experience for guests. The hotel also faced challenges in maintaining effective communication with their previous service providers. This created difficulties in resolving issues and implementing necessary improvements.
We had less than 10 resident bookings per month before Exely Booking Engine. There were many issues, especially the inflexibility of the service providers. Less human touch.
Yasas Nanayakkara
Director Elevate Hospitality/ Sales & Marketing Cons
Solution
- Exely Channel Manager + Exely Reputation Manager. Amagi Aria can now save time and effort by automatically updating room prices and availability across all channels. The hotel can track sales performance and identify successful booking platforms. Amagi Aria’s staff doesn't waste time searching for reviews; they see all the reviews in their personal account.
- Exely Booking Engine. The hotel sells rooms directly on its hotel website. They can save on commission costs, which are cheaper than on other booking platforms. They are also able to take advantage of upselling of extra services.
- Exely Support Team. Amagi Aria can rely on a team of dedicated Customer Support managers for assistance with any questions or issues they may have. These experts will offer personalized guidance and tailored recommendations to meet their specific needs. The Support Team will assist with software setup and provide ongoing and valuable suggestions on how to raise direct sales.
The flexibility and support of the team has motivated us to collaborate with Exely. We will be recommending Exely to more hotel partners simply because of the excellent local customer support and user-friendly interface. Once again, most importantly, the team.
Yasas Nanayakkara
Director Elevate Hospitality/ Sales & Marketing Cons
Result
- Amagi Aria managed to grow direct resident bookings by 15% and online bookings by 45%. This result was achieved due to Exely Booking Engine on the hotels' website.
- The hotel was able to reduce its workload by 30% by efficiently updating room prices and availability across all channels, leading to significant time saved.
Before
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Few resident bookings -
Work overload
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Communication gaps with service providers
After
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Booking Engine that attracted locals and increased online sales -
Automatic update of room prices and availability across all channels
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Dedicated Customer Support assisting with any issues
