Knowledge Base
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How to respond to reviews in Exely Reputation Manager
In Exely Reputation Manager, you can respond to online guest reviews from your Exely extranet or on the review website where the reviews were left.
How to respond to a review from your Exely extranet
From the Exely extranet, you can respond to only two types of reviews: the ones left on Booking.com and the ones you got through Exely Automated emails.
To respond to a review, take the following steps:
1. Go to “Reputation manager” > “Reviews”.
2. Find the required review and click the “Action” button on the right. Then, select “Respond”.
3. In the window opened, enter your response and click on the “Save” button.
How to respond to a review on the review website where it was left
For all the other review websites, there is a way to get redirected right to the review from your Exely extranet.
To respond to a review, take the following steps:
1. Go to “Reputation manager” > “Reviews”.
2. Find the required review and click the “Action” button on the right. Then, select “Go to review on website”.
3. The website where the review was posted will be opened. There, you can respond to the review.
After you post the response, in the “Response to review” column, there will appear the “Response added” text and a “tick” icon. Click “Show” in the “Review text” column to view the review and the response.
