Knowledge Base

Exely Reputation Manager collects guest reviews from 26 review websites:

• "Automated emails" section in the Exely extranet

• 101Hotels.com

• 2GIS

• Agoda

• Airbnb

• Booking.com

• Bronevik.com

• Expedia

• Facebook

• Flamp

• Goibibo

• Google

• HolidayCheck

• Hotels.com

• MakeMyTrip

• OneTwoTrip

• Ostrovok.ru

• TopHotels

• Traveloka

• Trip.com

• TripAdvisor

• Tvil.ru

• Sutochno.ru

• Visit.bg

• Yandex

• Yatra

You can connect most of the website sources following the same steps, except for Google and Facebook.

• How to connect a review source

• How to add Google as a review source

• How to add Facebook as a review source

How to connect a review source

To add a review source, take the following steps:

1. In the Exely extranet, go to "Reputation manager" > "Sources". Find the required source in the list of available review sources and click the “Connect” button.

2. You will see the step-by-step instructions on the source connection. Follow these instructions. Most of the time, you need to find your property page on the review website and copy the link to this page.

3. Go back to the Exely extranet. Paste the link you just copied in the “Source link” field and click the “Check the link” button.

4. Once the information is checked, you will see the property name and address. If the information is correct, tick the “I confirm that the information is correct” check-box and click the “Connect the source” button.

The review source is connected. The review collection will start within several minutes. When you add a review source to the Exely extranet, reviews for the last three years are uploaded to Exely Reputation Manager. Later, reviews will be collected every night.

How to add Google as a review source

To connect Google as a review source, take the following steps:

1. In the Exely extranet, go to "Reputation manager" > "Sources". Find Google in the list of available review sources and click the “Connect” button.

2. In Google, search for your property by the property name and location.

3. You will see your property listing. Click the property details card in a new browser tab, by clicking the icon highlighted on the screenshot below.

4. On the property details card, switch to the "Reviews" tab.

5. A window with guest reviews on your property will be opened. Copy the page link in the address bar.

6. Go back to the Exely extranet. Paste the link you just copied in the “Source link” field below the instructions and click the “Check the link” button.

6. Check the details and tick the “I confirm that the information is correct” check-box. Then, click the “Connect the source” button.

Within a few minutes, reviews of your property will appear in the Exely extranet. Later, reviews will be collected every night.

How to add Facebook as a review source

To connect Facebook as a review source, take the following steps:

1. In the Exely extranet, go to "Reputation manager" > "Sources". Find Facebook in the list of available review sources and click on the “Connect” button.

2. Open the www.facebook.com website and log in. Please, pay attention that the user who allowed Exely Reputation App access their pages shall remain the administrator of the review page. If the user gets his/her access rights leveled down, the review collection will be stopped. The new page administrator will have to take all the steps to connect the review source again.

3. Open your property page. Make sure that you are the page administrator. To check, click on the “Settings” button at the top of the page and select “Page roles” in the left column. The assigned role will be reflected below your name.

4. Allow Exely Reputation App access your pages. To do this, go back to the Exely extranet and click the “Allow access” button.

5. Copy the property page name on Facebook.

6. Go back to the Exely extranet. Paste the link you just copied in the “Source link” field below the instructions and click the “Check the link” button.

7. Check the details and tick the “I confirm that the information is correct” check-box. Then, click the “Connect the source” button.

Facebook is connected as a review source. Within a few minutes, reviews of your property will appear in the Exely extranet. Later, reviews will be collected every night.