In this article, we will take a close look at the “Guests’ reviews on their booking experience” section in “Advisor” > "Dashboard".
In the “Guests’ reviews on their booking experience” section, the feedback on the booking process left by users who made bookings on your hotel website is shown.
How users can leave feedback on the booking process
After users make a booking in the Booking Engine, they see a booking confirmation on the screen. At the bottom of the page, the users can find the “Help us improve the booking experience” section.
On the first step, the users can rate the booking experience:
One star — Terrible, I am surprised I was even able to make a booking at all
Two start — Bad, spent a lot of time on it
Three stars — So-so, not convenient to use
Four stars — Good, a couple of improvements would be nice
Five stars — Excellent, intuitive and easy-to-use
On the next step, there appears a field where they can write detailed feedback on the booking experience. These reviews are kept in the “Guests’ reviews on their booking experience” section of the Exely Advisor. Along with the reviews, you will see the booking number.
Why you need reviews on the booking experience
These comments help you realize what information your Booking Engine and website lack and what settings you have to make in Extranet to make the booking process smooth and intuitive.
Note. These reviews are on the booking process, not the stay at your property. These reviews are not posted anywhere else, and their only purpose is to help you improve the booking experience.
