Knowledge Base
Learn about top features of our solutions. Get help whenever you need.
How to revise bookings from Booking.com in Exely account
Exely extranet allows you to revise bookings from Booking.com.
To set “No show” status or payment error for a booking from Booking.com:
1. Go to “Accounting” > “Channel bookings”.
2. Find the required booking using the filters or search option. When searching for the booking using the booking number, tick the “Check through all bookings” check-box.
3. Click “Action” button on the right from the booking and select the required option:
"Invalid bank card" – this status should be used when a guest provided incorrect bank card details or the amount on the card is not enough for the payment. It can be set since the booking creation and till the end of the check-out date by the hotel local time.
"No show" – this status can be set within 48 hours starting midnight of the date after the check-in date by the hotel local time.
Example: check-in date: February 1, 2024, check-out date: February 5, 2024. The “No show” status can be set from February 2, 2024 00:00 till February 4, 2024 00:00 by the hotel local time.
Important: It is not possible to set status for inactive bookings.