Some Channel Manager features can be temporarily suspended due to outstanding payment for Exely Channel Manager.

What will continue to work

• The channels will remain in the "Active" status.
• Channels that work with comparisons continue to receive updates on prices, availability, and restrictions.
• Most channels can create bookings on their side, but they are not delivered to Exely.

What features are limited

1. New bookings from channels are not created in Exely.

New bookings will be delivered to the hotel by email, but they will not be created in Exely. Availability will not be decreased automatically.

2. Availability is not automatically decreased in channels when a booking is received.

Availability in the connected channels will not be updated automatically.

3. You cannot connect to a new channel.

When attempting to connect a new channel, you will see the following warning: “Channels can't be connected due to payment arrears for Exely Channel Manager. To activate channels, please make sure you've made the payment”.

How to manage Exely Channel Manager when some of the features are limited

1. Track booking notifications sent by email.

New bookings will be delivered to the property via email. The email will contain brief booking information. To view full details, open the booking confirmation in the channel’s extranet.

2. Manually update availability.

After receiving a booking, go to “Room management” > “Availability” and manually update availability. The updated availability information will be sent to the channels. Detailed instructions are available in the article: “How to change availability for several days at once”.

3. Price and restriction updates will still be sent to the channels as usual.

4. Modifications and cancellations of bookings created before suspension will still be saved in Exely.

After the overdue payment is settled, all Exely Channel Manager features will be restored. Bookings made during the restricted mode period will be automatically saved in the system.

Pay attention. Availability will not be decreased automatically — you need to update it manually.

Actions after resuming work

Check the availability of rooms.

Since automatic updates did not work during the suspension period, check and manually specify the current number of available rooms in the "Room Management" → "Room Availability" → on the "Calendar" tab.

Restrictions for channels in online request mode

• The property will not be shown in search results in channels operating in the online query mode.
• Channels will not receive updates on prices, availability, and restrictions.

• Channels will be able to cancel the created bookings — cancellations will be sent to Exely. However, the creation of new bookings is not available.