Exely Hotel Hub: News, Insights and Guides

After opening in January 2025, T.A. Collection Hotel needed to build demand fast, maintain high occupancy, and reduce reliance on lower-margin travel agents.

With Exely Solutions and ongoing Customer Success support, the hotel reached 93–99% average occupancy and achieved 100–261% YoY website revenue growth from February to August 2026.

Read the full story to see how the hotel built a connected sales setup and shifted more bookings to the official website.

Exely has earned Hotel Tech Report’s Level III Global Customer Support Certification for 2026–2027. The certification confirms that Exely’s support systems, processes, and customer success practices were assessed against Hotel Tech Report’s 34-point GCSC Rubric.

For hoteliers, this recognition helps evaluate the support behind the technology — not only the software itself. Exely was certified across four key areas:

• Pre-emptive support — self-service resources, help center materials, training videos, webinars, tooltips, and in-product guidance that help hotel teams find answers faster.
• Reactive support — multilingual support, live chat, email, phone, ticket management, SLAs, downtime monitoring, and feature request tracking for timely issue resolution.
• Customer success and coaching — regular check-ins, satisfaction monitoring, performance reporting, and product education that help hotels get more value from Exely solutions.
• Customer validation — verified hotelier feedback confirming that Exely’s support processes work in real customer operations.

Plan your September and meet the Exely team at upcoming industry events and workshops. ⬇️

SHA Hospitality Exchange 2026
📍3 September

9th HPC 2026
📍10 September

HITA Banten 6th Anniversary
📍12 September

MBG Workshop in Bali
📍Bali, Indonesia – 16 September

Thailand Techspace Bangkok
📍Bangkok, Thailand – 17 September

Istanbul Tourism Fair (ITF)
📍24–25 September

ITLS (International Tourism Leaders Summit)
📍24–25 September

RAKERDA IHGMA DPD Sumatera Utara 2026
📍24 September

Arabian Travel Market
📍14–17 September

We’re pleased to welcome Yasmin Bodrum Resort to the Exely family!

Located in Bodrum, Türkiye, Yasmin Bodrum Resort occupies 108,000 m² in a private bay with 1 km of Blue Flag beach. The 5-star resort offers 460 rooms under an Ultra All-Inclusive concept, with several pools, including heated indoor and outdoor options and an aqua pool with three slides.

The resort has also undergone extensive renovations across its rooms, public areas, restaurants, pools, and fitness facilities between 2024 and 2026.

We’re proud to support Yasmin Bodrum Resort with Exely’s technology, helping them strengthen direct bookings and create a smoother guest journey.

From 14-17 September, our team will be at Arabian Travel Market (ATM) Dubai at Dubai World Trade Centre.

Za’abeel Hall 3, Booth TT3138
14–17 September
Dubai World Trade Centre, Sheikh Zayed Road, Dubai, UAE

You can also hear from Shota Lobzhanidze, Head of EMEA at Exely, who will take the stage on 15 September, 14:45-15:00.
Planning to attend ATM?
Visit us at Booth TT3138 to meet the team and discuss hotel technology, distribution, and direct sales.

We're pleased to welcome Allia Thermal Health & Spa to the Exely family! Located in Güre, on the Gulf of Edremit at the foot of the Ida Mountains in Türkiye, Allia is a thermal wellness escape built around natural mineral springs, a 1,400m² spa, and cuisine sourced fresh from the Edremit market each morning. Guests come for the thermal healing tradition and stay for the mountain-meets-Aegean setting.

We're proud to support Allia with Exely's technology, helping them strengthen direct bookings and create a smoother guest journey.

Explore the latest hospitality market trends across Georgia, Malaysia, Thailand, and Azerbaijan.

Georgia. Discover how online demand, booking windows, source markets, and direct bookings changed in the first half of 2026. Compare ADR, length of stay, and OTA performance across key regions.
Get the Georgia Report →

Malaysia. Explore changes in direct bookings, website revenue, booking patterns, ADR, and leading OTA performance. Learn where hotels can find opportunities to strengthen direct sales and revenue.
Get the Malaysia Report →

Thailand. Discover the growth of direct bookings, including a 388% year-over-year increase in January and 67–93% growth from April to June. Explore differences in booking behavior between international and domestic travelers.
Get the Thailand Report →

Azerbaijan. Explore a 5% increase in total bookings, a 7.1% rise in direct ADR, and the shift toward earlier website reservations. See how direct bookings compared with OTAs and how domestic demand is changing.
Get the Azerbaijan Report →

Uzbekistan. Review a 57.5% rise in online room nights, faster OTA growth, and shifting demand from Tashkent toward regional destinations in summer and autumn. Compare source markets, ADR, length of stay, direct sales, and the growing role of Asian OTA channels.
Get the Uzbekistan Report →

Armenia. Discover a 37% increase in total bookings, stronger direct demand, and booking windows that are gradually expanding. See how domestic tourism, emerging European markets, ADR, length of stay, and OTA performance changed in the first half of 2026.
Get the Armenia Report →

 

The West Cove Hotel wanted to accelerate direct bookings but faced a major challenge: OTA rates often appeared lower than prices on its official website, making it difficult to convert visitors into direct guests.

Working closely with an Exely Customer Success Manager, the hotel improved rate parity with Rate Match, optimized its website and booking journey, and strengthened its digital presence. As a result, the share of website bookings grew from 5% in March to 45% in July, turning the hotel website into a much stronger direct sales channel.

Plan your August and meet the Exely team at upcoming events and webinars. ⬇️

Exely × Expedia
📍Bali, Indonesia – 12 August

HERC Gathering
📍Jakarta, Indonesia – 20 August

HORECFEX
📍Vietnam – 20–21 August

Guest Relations in Exely: Automate Guest Communication from Booking to Repeat Stay
🌐Online – 20 August

Building Competitive Advantage Across Hotel Portfolios with Next-Generation Technology
🌐Online (Turkish) – 25 August

ITE 2026
📍Vietnam – 27–29 August

Why does your hotel need revenue management? In this Ask the Expert episode, learn how the right pricing strategy helps increase revenue, improve profitability, and stay competitive in today's hospitality market.