The “Extra services — Summary report” report contains a list of all extra services that have been provided to guests or are planned to be provided. For the past periods, the report displays all services provided, and for future periods, it shows services booked by guests.
Pay attention. The report does not include services from bookings in rooms for which “Ignore in statistics” is selected in the room inventory settings.
With this report, you can:
- Monitor the performance of upselling plans for additional services over past periods.
- Prepare the material and technical resources needed to deliver the sold services in the future.
- Track the profitability of paid services both for the entire property and for each room type individually.
To generate the report:
1. Select the period for which you want to generate the report.
2. In the “Room type” filter, select if you want to apply the report to a specific room type or to all room types.
3. Click "Run a report".
The report shows data on the following parameters:
Name — name of a service.
Charged services — the number of extra services not included into a rate plan that were booked along with the room or ordered during the stay.
Included in rate plans — the number of extra services included in rate plans and not paid extra.
Total services — the number of services provided to guests within the selected period.
Amount charged for services — the total cost of extra services for each item for the selected period.
Amount included in rate plan — the cost of services included in rate plan.
Total amount — the total cost of paid services and services included in rate plans.
The total amount for the extra services is displayed above the table.
To download the report, click the “Export to XLS” button.
