This article will help you to change a rate plan in a booking made at the official website.
Pay attention. It is possible to modify a booking until the check-out date.
To change the rate plan for a booking made at the property website:
1. In the Exely extranet, go to "Reports" > "Bookings".
2. Find the required booking using filters, or enter the booking number in the "Search" field and tick the "Check through all bookings" check-box.
3. Click the "Modify the booking" button on the right, or "Action" > "Modify the booking".
4. On the booking details page, in the "Calculated amount" section, click the rate plan name.
5. In the opened "Rate plan changing" window, select the new rate plan from the drop-down list.
6. If the prices in the selected rate have changed but you want to keep the original prices, tick the check-box "Copy prices for the same number of nights".
7. Click "Apply".
8. Click "Save" at the top of the page.
If there is a restriction for the new rate plan, you will see a warning. If you want to change the rate plan despite the restriction or lack of prices, click "Continue".
To send an updated booking confirmation to a guest, click "Send".
The guest will receive the updated booking confirmation via email. If the payment method of the booking is either "Bank transfer for individuals" or "Bank transfer for legal entities", make sure to send an updated invoice to the guest.
The number of modifications is unlimited. If you need to make changes to a booking again later, the system will allow you to do so.
Guests can also edit their booking themselves if the check-in date has not yet arrived. For details, refer to the article "How a guest can edit a booking made at the property website".
To change other booking parameters, use the relevant instruction:
