Knowledge Base

Both guests and hotel managers can cancel the booking on the website.

Detailed instructions for hoteliers are available in the article "How to cancel a booking from the hotel website".

How a guest can cancel a booking

After making a booking, guests receive a confirmation email. In order to cancel the booking, guests need to:

1. Copy the access code from the confirmation email, then click any link in the “Manage booking” section.

2. Paste the code in the “Access code” field and click the “View booking details” button.

3. Click “Cancel booking”.

4. Review the booking details and the cancellation terms. Then, click the "Continue" button.

5. Select a reason for cancellation and click the “Cancel my booking” button.

Both the guest and the hotel will be notified of the cancellation.

Guests can not only cancel their booking, but also modify them. For details, refer to "How a guest can modify a booking made at the hotel website".