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How a guest can cancel a booking made at the hotel website
Both guests and hotel managers can cancel the booking on the website.
Detailed instructions for hoteliers are available in the article "How to cancel a booking from the hotel website".
How a guest can cancel a booking
After making a booking, guests receive a confirmation email. In order to cancel the booking, guests need to:
1. Copy the access code from the confirmation email, then click any link in the “Manage booking” section.
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2. Paste the code in the “Access code” field and click the “View booking details” button.
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3. Click “Cancel booking”.
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4. Review the booking details and the cancellation terms. Then, click the "Continue" button.
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5. Select a reason for cancellation and click the “Cancel my booking” button.
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Both the guest and the hotel will be notified of the cancellation.
Guests can not only cancel their booking, but also modify them. For details, refer to "How a guest can modify a booking made at the hotel website".