Knowledge Base
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What to do if the booking from a sales channel has not been saved in Exely
If the booking from the sales channel has not been saved on Exely Suite:
1. Go to “Channel Manager” > “Channel updates” and open the “Activity log” tab.
Select the sales channel in which booking is not saved in Exely. Find the time when the booking was made and check if the channel had any errors over this period of time.
2. To check the mappings, go to “Channel Manager” > “Manage Channels” and click on the channel name. Make sure the rate plans and the room types are properly mapped. If a column “Room type and accommodation type in Exely” has a “Not selected” parameter, then Exely suite is not able to save the booking.
3. When the booking has not been saved in Exely, Exely Suite sends a warning notification to the email indicated in the “Property settings” > “Main settings” section. This email message also specifies the reason why the booking is not saved in Exely.
It is a frequent case that the booking cannot be saved in Exely because the rooms are not mapped. For detailed information, see the article “Why it is important to map room types and rate plans”.