Exely Connect has limits on the number of requests. If the limit is exceeded, API will show error code 429 and json in the following format:
{
"message": "%description%"
}
Below are the base limits, which can be revised on a case-by-case basis — it all depends on the growth in the number of bookings:
Search API
Aggregation search: 3 requests per second, 20 requests per minute, 900 requests per hour.
Search by hotel: 50 requests per second, 200 requests per minute, 1000 requests per hour.
Search by extra services: 10 requests per second, 100 requests per minute, 1000 requests per hour.
Search by early check-in and late check-out rules: 10 requests per second, 100 requests per minute, 1000 requests per hour.
Reservation API
Verify: 10 requests per second, 15 requests per minute, 100 requests per hour.
Created: 10 requests per second, 15 requests per minute, 100 requests per hour.
Cancel: 5 requests per second, 10 requests per minute, 50 requests per hour.
CalculatePenalty: 10 requests per second, 15 requests per minute, 100 requests per hour.
Read: 50 requests per second, 500 requests per minute, 5000 requests per hour.
Content API
For all API: 50 requests per second, 200 requests per minute, 3000 requests per hour.
The list of codes with error description
HTTP-code | Brief error description | Detailed error description |
200 | The request was successful | Standard response to the operation, no errors occurred. |
400 | Incorrect request | Incorrect request. Check if the correct parameters were entered in the request on your side:
|
Incorrect CreateBookingToken | Incorrect unique booking token. Check if the value is correct on your side. | |
Customer: firstName is required | The customer's first name must be entered. | |
Customer: lastName is required | The customer's last name must be entered. | |
Guest: firstName is required | The guest’s first name must be entered. | |
Guest: lastName is required | The guest's last name must be entered. | |
GuestCount: number of adults not specified | The number of adults is not specified. | |
ArivalDateTime {ARRIVAL_DATE} should be before departureDateTime {DEPARTURE_DATE} | Check-in time must be earlier than the check-out date. | |
Start date earlier than the end date | The start date of the stay must be earlier than the end date. | |
Booking is null | An empty request to create or verify a booking has been sent. Check if the request is correct on your side. | |
placement.code {PLACEMENT_CODE} incorrect | Invalid accommodation code. | |
BookingOrder: services not supported | Services are not supported. | |
BookingOrder: customer is required | Customer must be entered. | |
BookingOrder: roomStays not found | Stay option is not found. | |
RoomStay: incorrect guest count, can`t place | Incorrect number of quests is specified. | |
RoomStay: more guests than specified in GuestCount | More guests are specified than it is indicated in the “GuestСount” field. | |
Booking: roomStays is required | It is required to select a stay option. | |
RoomStay: stayDates is required | It is required to specify stay dates — date and time of check-in and check-out. | |
RoomStay: ratePlan is required | It is required to specify a rate plan. | |
RoomStay: roomType is required | It is required to specify room type details. | |
401 | Authorization error | Check if the correct API-key was entered on your side. |
403 | The hotel did not provide access to its data | Try to call the method again not earlier than 5 minutes later. |
404 | Incorrect request path is specified | Probably, the property is deleted or incorrect ID was indicated. |
429 | Technical rules of the platform: large number of requests in a limited period of time | Exely Connect has limits on the number of requests per second, minute, hour. Information about which limit is exceeded is passed in the “warning” parameter in the response to the request. In this case, it is necessary to wait until the hour, minute, second is over. |
500 | Internal server error | Try calling the method again not earlier than 5 minutes later. The issue might be on our side. If the error reoccurs, contact Exely Customer Support team. |
