Knowledge Base

VisiLock is an electronic locking system for hotels. Locks are produced by the visilock.com company.

VisiLock is integrated with Exely PMS. Every hotel room is assigned a unique lock number, and keys are encoded in booking details. At check-in, a guest is issued an electronic key to access the room that has been booked.

Note: The steps provided in this article must be performed on a computer in a key management software provided by VisiLock.

Install and configure Exely Agent

1. Go to “Property management” > “Settings”, switch to the “Electronic keys” tab and download Exely Agent.

Note: Windows 7 does not support websocket. Exely Agent does not work on Windows 7 or below. It is available on Windows 8 and 10.

2. Unzip the downloaded file:

3. Open the file and follow the setup wizard instructions:

4. After successfully installing Exely Agent, launch the application:

5. In “Property management”, go to “Settings” > “Electronic keys”. Select VisiLock and copy the key for integration (1). Get the property ID (3) from VisiLock and specify it in the Exely PMS settings:

Specify the port name (2) and sector (4): in the key management software, go to "System" > "Card Encoder Settings", copy the values of the “Port Name” and “Sector” fields and paste them into the corresponding fields in “Property management” > “Settings”

6. Find Exely Agent in the taskbar, right-click the icon and select “Settings”:

7. In the opened window, enter the property ID in the “Property ID in Exely (ID in Exely)” field. Paste the integration key from field (1) into the “Secret access key” field:

Set the room inventory

1. Go to “Property management” > “Room Inventory” > the "Rooms" tab:

2. Use the VisiLock system numbers in the “building ID.floor ID.room ID” format. For example, “1.1.101”.

3. Click the "Save" button at the top of the page.

Issue keys

To issue a key to the guest’s booked room, left-click the required booking in the front desk and click the “Key card issuance” button in the opened sidebar.

Or open the booking details page and click "Create key".

The key validity period is automatically set according to the guest’s check-in and check-out time. Select the number of keys and click “Confirm”:

Place the key card onto the VisiLock encoder to program the key.

View the list of keys provided

To see the room and the date for the issued key, go to “Property management” > “Settings” > the “Electronic keys” tab and scroll to “List of keys provided”.