VisiLock is an electronic locking system for hotels. Locks are produced by the visilock.com company.
VisiLock is integrated with Exely PMS. Every hotel room is assigned a unique lock number, and keys are encoded in booking details. At check-in, a guest is issued an electronic key to access the room that has been booked.
Note. The steps provided in this article must be performed on a computer in a key management software provided by VisiLock.
Install and configure Exely Agent
In the Exely extranet, go to “Property management” > “Settings” > the “Electronic keys” tab. Download Exely Agent and set it. For details, refer to the instruction “How to install and set Exely Agent”.
Pay attention. Windows 7 does not support websocket. Exely Agent does not work on Windows 7 or below. It is available on Windows 8 and 10.
Select the electronic key system in Exely PMS
1. In the Exely extranet, go to “Property management” > “Settings” > the “Electronic keys” tab.
2. Select VisiLock (1).
3. Get the property ID (3) from VisiLock and specify it in the Exely PMS settings.
4. Copy the port name (2) and sector (4): in the key management software, go to "System" > "Card Encoder Settings", copy the values of the “Port Name” and “Sector” fields and paste them into the corresponding fields in “Property management” > “Settings”.
5. Save the changes.
Set the room inventory
1. Go to “Property management” > “Room Inventory” > the "Rooms" tab:
2. Use the VisiLock system numbers in the “building ID.floor ID.room ID” format. For example, “1.1.101”.
3. Click the "Save" button at the top of the page.
Issue keys
To issue a key to the guest’s booked room, left-click the required booking in the front desk and click the “Key card issuance” button in the opened sidebar.
Or open the booking details page and click "Create key".
The key validity period is automatically set according to the guest’s check-in and check-out time. Select the number of keys and click “Confirm”.
Place the key card onto the VisiLock encoder to program the key.
If the property has multiple reception desks (computers) with different encoders, the administrator can issue a key by selecting the required encoder in the "Device" field. By default, the system will suggest the last used device.
Issue an additional key
1. To issue keys for the second and subsequent guests staying in the room, open the booking details page, switch to the "Electronic keys" tab and click "Add a key".
2. In the opened window, select the second guest, insert a key card to the encoder and click "Confirm"
3. The list of issued keys shows valid cards of the following types:
"Guest card" — the first guest's key card;
"Joiner" — the additional key card for the second guest.
All previously issued key cards are blocked and have the "Cancelled" status.
View the list of keys provided
To see when a key was issued, go to “Property management” > “Settings” > the “Electronic keys” tab and scroll to the “List of keys provided” section.
