Knowledge Base
Learn about top features of our solutions. Get help whenever you need.
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Exely Booking Engine
Analytics
Toggle arrowAvailability
Toggle arrowBooking engine
Toggle arrow- Guest reviews in Exely Booking Engine
- Filter for child accommodation in the booking engine
- Pet accommodation
- Availability calendar in Exely Booking Engine
- Date selection calendar in Exely Booking Engine
- How to require explicit agreement to booking terms and conditions in Exely Booking Engine
- Room Mix — accommodation with room change
Bookings Management
Toggle arrow- What to do if a guest wants to move out before departure date
- How to mark no-show bookings
- How to change a room type in a booking from the hotel website
- How to change price in a booking from the hotel website
- How to edit a booking from the hotel website in Exely extranet
- How to restore a cancelled booking from the hotel website
- How to change a rate plan in a booking from the hotel website
- How to change dates of stay for a booking from the hotel website
- How to reconcile bookings from the hotel website
- How a hotel can manage prepaid bookings
- How a guest can cancel a booking made at the hotel website
- How to change, add and delete guest details in a booking from the hotel website
- How to change the number of guests in a booking from the hotel website
- How a hotel can cancel a booking from the hotel website
- Late booking restriction
- How a guest can edit a booking made at the hotel website
Dynamic rate plans
Toggle arrowExtra services and transfers
Toggle arrow- How to create Extra Services
- How to add a transfer
- Charge type of the service. What does it mean?
- How to set up groups of services
- How to set prices for an extra service for several days at once
- How to set up meals included in the rate plan
- How to set booking engine for selling services without accommodation
- How to set different prices for services for adults and children
Guest account in the Booking Engine
Toggle arrowMotivators set up
Toggle arrowPayment methods and cancellation rules
Toggle arrow- How to set up a cancellation rule
- How the “At check-in” payment method works
- How to bind a payment method to a rate plan
- How to request new card details
- Bank card guarantee — how to change accepted card types
- How to view bank card details if the booking is guaranteed by credit card
- Payment method filters
Property settings
Toggle arrow- How to set a surcharge for late check-out
- How to set a charge for early check-in
- How to automatically translate the texts in the Booking Engine for foreign guests
- How to choose weekend days on the “Main settings” page
- How to write in contact details (address, phone number, email)
- How to set check-in and check-out hours
- How to fill in the fields in the “Main settings” menu section
- How to add a professional translation of texts in the booking engine for foreign guests
- How to set an early check-in and late check-out rule
- Comments in booking confirmation, for payment methods and for Exely Loyalty Program motivator
Rate Match
Toggle arrowRate plans set up
Toggle arrow- How to create a rate plan
- How to create a derived rate plan
- How to set child accommodation for Booking Engine
- How to close or open the rate plan quickly
- How to set prices for rate plans
- How to create a promo code rate plan
- How to add promotions displayed in the Booking Engine
- How to create the “Hot deal”
- How to create the “Early booking” rate plan
- How to create the “Long stay” rate plan
- How to create the “Best offer” rate plan
- How to create the “Black Friday” and “Cyber Monday” offers
- How to create the “Free nights” rate plan
- Mobile discount
- Private price for registered guests
- How to set a country deal
- How to add a rate plan description
- How to name a rate plan
- How to set up rate plan restrictions
- How to add age ranges and prices for child accommodation
- How to close sales for one of the online distribution channels
- How to create a rate plan with different discounts for different room types or days of the week
- How to set rate plan display for the Booking Engine
- How to change children age ranges
- How to set up the Rate Mix
- How to set different prices for a rate plan at several periods of time
- Why a rate plan is not displayed on the website
- How to extend the set prices in a rate plan
- How to change prices for a rate plan
- Price overriding
- Discount for a child on extra bed
- Bulk update of restrictions in rate plans
- How to create a derived rate plan calculated by formula on the example of the “Breakfast included” rate plan
- How to create a URL to a “Special offer” rate plan
- "Closed" restriction — closing sales for a rate plan
- "MinLOS" restriction — minimum length of stay
- "FullPatternLOS" restriction — several allowed periods of stay
- “MaxLOS” restriction — maximum length of stay
- “Payment methods” restriction
- “CTA” restriction — closed to arrival
- “CTD” restriction — closed to departure
- “Stay controls” restriction — stop sales in Exely Booking Engine
- “MaxLOSArrival” restriction — maximum length of stay upon the arrival date
- “Check-in and check-out” restrictions — different check-in and check-out rules in one rate plan
- “MinLOSArrival” restriction — minimum length of stay upon arrival date
- “MaxAdvBooking” restriction — maximum advanced booking period before the arrival date
- “MinAdvBooking” restriction — minimum advanced booking period before the arrival date
- Rate plans grouping and sorting
- How to upload a thumbnail for a rate plan
- How to extend a rate plan for the next year promptly
- How to create a special offer only for website visitors
