Knowledge Base
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Exely Booking Engine
Rate plans set up
Toggle arrow- How to create a rate plan
- How to create a derived rate plan
- How to set child accommodation for Booking Engine
- How to close or open the rate plan quickly
- How to set prices for rate plans
- How to create a promo code rate plan
- How to add promotions displayed in the Booking Engine
- How to create the “Hot deal”
- How to create the “Early booking” rate plan
- How to create the “Long stay” rate plan
- How to create the “Best offer” rate plan
- How to create the “Black Friday” and “Cyber Monday” offers
- How to create the “Free nights” rate plan
- Mobile discount
- Private price for registered guests
- How to set a country deal
- How to add a rate plan description
- How to name a rate plan
- How to set up rate plan restrictions
- How to add age ranges and prices for child accommodation
- How to close sales for one of the online distribution channels
- How to create a rate plan with different discounts for different room types or days of the week
- How to set rate plan display for the Booking Engine
- How to change children age ranges
- How to set up the Rate Mix
- How to set different prices for a rate plan at several periods of time
- Why a rate plan is not displayed on the website
- How to extend the set prices in a rate plan
- How to change prices for a rate plan
- Price overriding
- Discount for a child on extra bed
- Bulk update of restrictions in rate plans
- How to create a derived rate plan calculated by formula on the example of the “Breakfast included” rate plan
- How to create a URL to a “Special offer” rate plan
- "Closed" restriction — closing sales for a rate plan
- "MinLOS" restriction — minimum length of stay
- "FullPatternLOS" restriction — several allowed periods of stay
- “MaxLOS” restriction — maximum length of stay
- “Payment methods” restriction
- “CTA” restriction — closed to arrival
- “CTD” restriction — closed to departure
- “Stay controls” restriction — stop sales in Exely Booking Engine
- “MaxLOSArrival” restriction — maximum length of stay upon the arrival date
- “Check-in and check-out” restrictions — different check-in and check-out rules in one rate plan
- “MinLOSArrival” restriction — minimum length of stay upon arrival date
- “MaxAdvBooking” restriction — maximum advanced booking period before the arrival date
- “MinAdvBooking” restriction — minimum advanced booking period before the arrival date
- Rate plans grouping and sorting
- How to upload a thumbnail for a rate plan
- How to extend a rate plan for the next year promptly
- How to create a special offer only for website visitors Show all articles
Room types
Toggle arrowBookings Management
Toggle arrow- What to do if a guest wants to move out before departure date
- How to mark no-show bookings
- How to change a room type in a booking from the hotel website
- How to change price in a booking from the hotel website
- How to edit a booking from the hotel website in Exely extranet
- How to restore a cancelled booking from the hotel website
- How to change a rate plan in a booking from the hotel website
- How to change dates of stay for a booking from the hotel website
- How to reconcile bookings from the hotel website
- How a hotel can manage prepaid bookings
- How a guest can cancel a booking made at the hotel website
- How to change, add and delete guest details in a booking from the hotel website
- How to change the number of guests in a booking from the hotel website
- How a hotel can cancel a booking from the hotel website
- Late booking restriction
- How a guest can edit a booking made at the hotel website Show all articles
Property settings
Toggle arrow- How to set a surcharge for late check-out
- How to set a charge for early check-in
- How to automatically translate the texts in the Booking Engine for foreign guests
- How to choose weekend days on the “Main settings” page
- How to write in contact details (address, phone number, email)
- How to set check-in and check-out hours
- How to fill in the fields in the “Main settings” menu section
- How to add a professional translation of texts in the booking engine for foreign guests
- How to set an early check-in and late check-out rule
- Comments in booking confirmation, for payment methods and for Exely Loyalty Program motivator Show all articles
Payment methods and cancellation rules
Toggle arrow- How to set up a cancellation rule
- How the “At check-in” payment method works
- How to bind a payment method to a rate plan
- How to request new card details
- Bank card guarantee — how to change accepted card types
- How to view bank card details if the booking is guaranteed by credit card
- Payment method filters Show all articles
Extra services and transfers
Toggle arrow- How to create Extra Services
- How to add a transfer
- Charge type of the service. What does it mean?
- How to set up groups of services
- How to set prices for an extra service for several days at once
- How to set up meals included in the rate plan
- How to set booking engine for selling services without accommodation
- How to set different prices for services for adults and children Show all articles
Analytics
Toggle arrowDynamic rate plans
Toggle arrowMotivators set up
Toggle arrowAvailability
Toggle arrowGuest account in the Booking Engine
Toggle arrowBooking engine
Toggle arrow- Guest reviews in Exely Booking Engine
- Filter for child accommodation in the booking engine
- Availability calendar in Exely Booking Engine
- Pet accommodation
- Date selection calendar in Exely Booking Engine
- How to require explicit agreement to booking terms and conditions in Exely Booking Engine
- Room Mix — accommodation with room change Show all articles
