Knowledge Base

Sometimes, the guests tend to cancel bookings because of various reasons. You can offer to make changes to a booking instead. This way you will retain your profit while a guest will keep his/her booking even if the trip is rescheduled.

Exely functionality helps you to modify bookings in favor of guests. For example, you can change dates of a booking and keep the current price.

Here are the parameters that can be changed in Exely extranet. Click on the parameter that you want to change in order to open the corresponding instruction.

The following parameters can be changed in Exely extranet, click on the parameter that you want to change in order to open the corresponding instruction:

1. Dates of stay, if a guest made a booking on the hotel website.

2. Dates of stay, if you work in Exely PMS.

3. Rate plan in a booking from the hotel website.

4. Price in a booking from a website or apply a discount.

5. Room type in a booking from the hotel website.

You can make as many modifications as you need. If a guest asks you to make changes to a booking several times, you will be able to do this.

Guests are able to make changes to their bookings themselves before the check-in date. Here is an instruction “How can a guest modify a direct booking”.