Knowledge Base

To edit a booking in Front Desk,

1. Go to “Property management” > “Front Desk”.

2. Search for the booking you need.

3. Click the booking.

4. On the right, there will open a page with booking details.

5. At the bottom of the page, you will see the most popular action that can be done with a booking:

• Check in

• Room move

• Check out

• Viewing and printing documents

• Booking cancelation

• Payment

• Adding a note to booking.

To complete other actions or see more information, click the “Edit” button. The booking details page will be opened.

Booking details

Actions that can be completed on the booking detail page:

• Replace a guest with another one

• Replace a customer’s information

• Change dates of stay

• Change check-in or check-out time

• Change a payment method

• Indicate a purpose of visit to the booking

• Add a tag to the booking

Services and accommodation

Actions that can be completed in the “Services and accommodation” tab:

• Change a price of stay

• Add or change an extra service

• Set a discount for the booking.

In the “Rooms” tab of a group booking, there is a list of all the rooms booked by the group. There, you will find detailed information on the rooms. Other details are in the “Details” tab just like for an individual booking. 

Invoices and payments

Actions that can be completed in the “Invoices and payments” tab:

• Issue an invoice for the stay

• Issue a separate invoice for an extra service

• Confirm a payment

• Transfer a payment from one booking to another

• Split the invoice and transfer the payment

• Cancel a payment

• Make a refund.

Documents

In the “Documents” tab, you can view and print documents.

Notes

In the “Notes” tab, you can view and add new notes to the booking.

Changes

In the “Changes” tab, there is a list of all changes that have been made with a booking.